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Playback stutters
Stuttering, freezing or buffering usually comes from the network, the source or the limits of the TV, not from one setting alone.
Test the network
Move the TV closer to the router or use a cable. A weak or busy Wi-Fi connection is the usual cause. Pause other downloads and streams.
Lower the stream quality
If your source offers several qualities, pick a lower one, or set Stream quality to Auto.
Try something else
If only one channel or title stutters, the problem is at its source. If others play smoothly, your TV and network are fine.
Restart and free memory
Close other apps and restart the TV, then try again. TVs with little memory behave better with fewer apps open.
Still stuck
A support address is coming soon. When it is here, include your app version and device. Diagnostics are opt-in and never include URLs, credentials or titles.