Playlist will not load
A playlist that stays empty or shows an error is almost always an address, a login or a connection problem. Work through these in order.
Check the address
Open the address in a browser on your phone or computer. If it does not open there either, it is wrong or has expired. Ask whoever supplies your source for a current one.
Check the login
For a username and password source, retype both. Pasting often adds a space at the end, and passwords are case sensitive.
Check the connection
Make sure the TV is online. Some networks block certain addresses, so try another network, such as a phone hotspot, to find out.
Refresh and wait
Open your source and choose Refresh now. Large lists can take a minute. If it loads but is empty, the subscription may have ended, and only your source can fix that.
Still stuck
A support address is coming soon. When it is here, include your app version and device. Diagnostics are opt-in and never include URLs, credentials or titles.